Refund Policy
Returns Made Simple
We want you to feel confident with every purchase. If something isn’t quite right, we’re here to help make the return and refund process as smooth as possible.
Return Eligibility
Items may be returned within 60 days of receiving your order, provided they are in their original condition and packaging. To ensure a successful return, products should be unused and accompanied by proof of purchase.
How to Request a Refund
To begin a return or refund request, please contact our support team with your order details. Our team will guide you through the next steps and provide return instructions.
Email us at:
press@jomalonemall.com
Refund Processing
Once your return has been received and inspected, approved refunds are processed within 5–10 business days.
Refunds are issued to the original form of payment used at checkout. Please note that it may take additional time for your financial institution to reflect the refund in your account.
Exchanges
If you would prefer to exchange an item instead of receiving a refund, our team will be happy to assist, subject to product availability.
Items Not Eligible for Return
Certain items may not be eligible for return due to hygiene or safety considerations. If you have questions about a specific product, please reach out to our support team before initiating a return.
Our Commitment to You
Your satisfaction matters to us. Every return request is handled with care, and our goal is to provide a fair and transparent experience from start to finish.
If you need any assistance or have questions about refunds or returns, please contact us at:
press@jomalonemall.com
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