Customer Service Policy


Here to Help, Every Step of the Way

Providing a thoughtful and reliable customer experience is at the heart of what we do. Our customer service team is here to support you before, during, and after your purchase, ensuring every interaction feels clear, respectful, and reassuring.

How We Can Assist

Our team is happy to help with:

  • Questions about products, orders, or availability

  • Shipping and delivery inquiries

  • Return and refund requests

  • Order updates or general support

We aim to make every experience smooth, straightforward, and stress-free.

Contacting Customer Support

For all customer service inquiries, please reach out to us by email:

press@jomalonemall.com

When contacting us, including your order number (if applicable) will help us assist you more efficiently.

Response Time

We strive to respond to all customer service inquiries as promptly as possible. Most messages are answered within a reasonable timeframe, and every request is handled with care and attention.

Order Support

If you have questions about an existing order, our team can help provide updates, clarify delivery timelines, or guide you through next steps. From processing to delivery, we’re here to ensure your order experience feels seamless.

Returns & Refund Assistance

Our customer service team is available to guide you through the return and refund process, explain eligibility, and answer any questions you may have. We believe transparency and clarity are essential to a positive experience.

A Commitment to Care

Every customer interaction matters to us. We approach each inquiry with patience, professionalism, and a genuine desire to help. Our goal is not just to resolve questions, but to ensure you feel supported and confident throughout your experience.

Staying Connected

If you need assistance at any point or simply have a question, please don’t hesitate to reach out. We’re always happy to help.

Contact us at:
press@jomalonemall.com